Returns will be inspected by Fleece Factory and will be fully refunded to your original method of payment. Please allow 5-10 business days for the credit to post to your account.

Exchanges are accepted within 30 days of receipt. Any demand for exchanges must follow the same procedure as returns indicated above.

RETURNS OR EXCHANGES WILL NOT BE ACCEPTED WITHOUT AN AUTHORIZATION NUMBER SENT BY E-MAIL.

Please contact info@fleecefactory.net to obtain a return authorization number.

Items marked as “FINAL SALE” on your receipt cannot be exchanged or returned.

Shipping fees are non refundable.

For ACCOUNT related inquiries:Phone: (514) 385-4402 (Only for Wholesale Customers)

For WHOLESALE signup, login or pricing inquiries, please add the word "Wholesale" in the first line of the message below. 

For all other inquiries, use the contact form below or email us directly at info@fleecefactory.net